At C7 ConTech, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Timeframe: Items must be returned within 14 days from the date of delivery.
- Condition: Products must be in unused, like-new condition and returned in their original packaging with all accessories, manuals, and parts included.
- Non-Returnable Items: Certain items, including but not limited to, clearance items, gift cards, and digital products, are non-returnable.
2. Return Process
- Initiate a Return: Contact our customer service team at [Insert Contact Email] with your order number and reason for the return.
- Approval: Our team will review your request and, if eligible, provide return instructions.
- Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5-10 business days, depending on your bank or payment provider’s processing times.
4. Exchanges
If you received a defective or damaged item, please contact us at [Insert Contact Email] within 7 days of receiving your order. We will arrange for a replacement or exchange, subject to item availability.
5. Restocking Fee
A restocking fee of [Insert Percentage, if applicable]% may apply for non-defective items that are returned due to reasons other than a product defect or shipping error.
6. Damaged or Incorrect Items
If you received an item that was damaged during shipping or an incorrect item, please contact us immediately at [Insert Contact Email]. We may ask for photographs of the damaged or incorrect item to facilitate processing a replacement or refund.
7. Cancellations
Orders may be canceled before they are shipped. Please contact us promptly if you wish to cancel an order. Once an order has shipped, it cannot be canceled and must go through the return process.
